Business workflow
Approvals, document flows, tickets — processes that span people and systems.
Purchase approval chain
Three frames walk through each approval tier — hover and use ◀ / ▶ to compare. Frame 1 is a small request the manager auto-approves; frame 2 escalates to finance; frame 3 pulls in exec sign-off for a six-figure line item.
Frame 1 / 1–3
Invoice processing
From receipt to payment. The OCR step extracts line items; a human reviews exceptions before the ERP posts the transaction.
doc { cols: 5 }
icon :inv tabler/file-invoice "Invoice"
icon :ocr tabler/scan "OCR"
icon :review tabler/eye "Review"
icon :erp tabler/database "ERP"
icon :pay tabler/credit-card "Pay"
inv --> ocr
ocr --> review
review --> erp
erp --> paySupport ticket lifecycle
Triage → assignment → resolution. The "escalated" branch routes to a specialist queue when the first-tier agent can't resolve.
doc { cols: 4, rows: 2 }
icon :cust @A1 tabler/user "Customer"
icon :ti @B1 tabler/ticket "Ticket"
icon :tri @C1 tabler/filter "Triage"
icon :t1 @D1 tabler/headset "Tier 1"
icon :t2 @D2 tabler/headset "Tier 2"
cust --> ti
ti --> tri
tri --> t1
tri --> t2 "escalate"Document approval
Draft → review → sign. Versioned at each transition; the "changes requested" loop sends it back for revision.
doc { cols: 4 }
icon :draft tabler/pencil "Draft"
icon :review tabler/eye "Review"
icon :revise tabler/arrow-back "Revise"
icon :sign tabler/signature "Sign"
draft --> review
review --> sign "approve"
review --> revise "changes"
revise --> draft dash="4 4"